Payment

Prices shown on this Website are in Bahamian Dollars (BSD), unless otherwise noted. All prices set forth on the Website and stated herein are subject to change without notice. Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).

We are not obligated to honor prices that are displayed in error on our Website, and reserve the right to cancel any order submitted in connection with an incorrect price. Payment amounts and other terms may be subject to additional agreements between you and us. If you submit an order on the Website, you agree that all charges, taxes and shipping/handling fees will automatically be charged to your credit card. Coupons cannot be applied to orders containing Custom Quotes.

Production of items ordered is subject to the terms outlined below in the “Printing Turnaround Time” section, and will not begin until an order is fully paid, and all necessary information about your order is received by us.

Once the print file(s) associated with an order have been approved by you as described below in the “Printing Turnaround Time” section, the order will be “In Production” and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and delivery fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Except as provided for in the Return & Refund Policy below, any payment received from you shall be deemed fully paid and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of your initial submission even where the print job never reaches the “In Production” or delivery phase due to no fault of ours (e.g. you fail to respond to approval of proof/print job, you fail to provide information to complete the print job or shipment, you otherwise fail to cancel your order prior to reaching the “In Production” phase, etc.)

Proofs

If requested, an online proof will be available for your review after we have received your files for print. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. It is your responsibility to check your email, or login online and check on your proof. We are not liable for delays in the order caused by your non-approval of the proof.

An online proof is not an accurate color reproduction of the final printed piece. It is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Nor do they show color change from RGB or Pantone to CMYK.

The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You are fully responsible for all that is contained in the final approved proof.

Hard copy proofs show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by you when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.

The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by us on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is your responsibility to determine if they need a hard copy proof with their print order.

Artwork Files

Our production department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to us. We are not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to us, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

We may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other users of our Website may use

Printing Turnaround Time

Printing turnaround time begins after we have received your print-ready files, approval for your proof and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print-ready files regardless of when payment was made.

Orders must be paid, print-ready files received and proofs approved by the deadline that we provide to you when you place your order. Please note that there is limited production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while printing turnaround time includes printing, cutting, and binding, it does not include design, delivery transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this Website is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

Printing turnaround time for jobs with print-ready files, approved proofs and payment is guaranteed. We will not be responsible for shipping-related costs on orders that do not go out by the due date.

Same Day Orders 

For same day orders, proof approval must be given by 12 noon EST for same day pickup or delivery.

Cancellation

An order may not be canceled once it is “In Production”. Orders placed, paid for and then canceled before 5pm EST on the same day may be refunded in full or booked as store credit to be applied to future orders. Orders placed without artwork will have a 30-day window during which artwork may be submitted. After 30 days, orders without artwork will be canceled automatically for store credit toward future orders.

Return & Refund Policy

We strive to provide you with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. We will provide refund or reprint on any defective print orders, and 100% free expedited reprint.

All policies are subject to change without prior notification.

No Liability for Errors

We are not liable for errors in a final product caused by any of the following reasons:

• Spelling, punctuation and grammatical errors
• Low resolution or low quality graphics and images
• Damaged fonts
• Transparency issues
• Overprint issues
• Artwork files that are not created following our specifications
• Variances in color from the conversion of Pantone or RGB colors to CMYK
• Errors in user-selected options such as size, quantity, paper and finish
• Duplicate orders submitted by you
• Incorrect files uploaded
• Incorrect file orientation
• Cracking on folds
• Cutting variances
• Damage to products after delivery to you

You are responsible for reviewing your files and correcting any issues prior to placing the order.